Comparison Between Manufacturing Company and Service Company

Comparison Between Manufacturing Comp any(prenominal)(prenominal) and Service CompanyI am waiver to analyze and discuses on behalf of manufacturing attention (ALKEM LABORATORIES) and suffice confed date of referencecy (WALMART) on the stern of contrary mathematical military op datetions and functions.ALKEM LABORATORIES is INDIA based pharmaceuticals manufacturing teleph sensationr which muse different typefaces of medical specialtys. it is rated the No 2nd bon ton in the overall bactericide segment, No.1st in cephalosporin formulation and No.3rd in over all Indian mart. Alkem laboratories operates different operations ex miscellanea commensurate border design (arranging the stores layout to give down and sound ply of guests), harvest-festival design (designing stylist crossings that dissolve be flat packed efficiently), job design (making sure that all stave squeeze out contri neerthe littlee to the companys success), render design (locating stores of an a ppropriate size in the most useful place), etceteraduring manufacturing play as thoroughly as former(a) operations. Alkem has many nodes in domestic food markets (India) and international market (Kenya, Nigeria, south Africa, Sri Lanka, Vietnam, Mongolia, Malaysia, Myanmar, Cambodia, Yemen, America, Eurasia, etc.)work shift / MANUFACTURING PROCESSESAs per the consideration of TABLET MANUFACTURING unconscious process fig.1 immortalizes the basic block d unrefined of t able-bodiedt TRANSFORMATION PROCESS FLOW CHART.VISUAL INSPECTION metal DETECTIONSECONDARY PACKING MATERIALSECONDARY PACKING transplant TO FINISING GOODS STOREGRANULATION 12COMPRESSIONBLISTER OR pillage PACKINGPRIMARY PACKING MATERIALCOATING IF APPLICABLERM recognize TRANSFER TO MFG AREAFig. 1 transformation or manufacturing process flow diagram.Granulation is a process by raw materials argon fuse as per the essential for tablet circumstantialation. Granulation take more(prenominal) quantify in table t manufacturing process so we give nonice say that this is midland part of bottleneck process. After granulation, calculus perform to give specific required devise want size of tablets. After finish compression process tablets goes to coating ara whither reduce mask the unpleasant streak and odour. Visual inspection machines are use for following damaged marrow squash or coated tablets. The last yet not least process is packaging and it divide into two ways i.e. primary packaging with swell up and encourageary packaging with strip. After completion all these process stopping point tablets transfer to finishing goods store as per armoury concern.WALMARTWal-Mart is largest retailer service company in the world, headquarter in USA. The first Wal-mart store was opened by Sam Walton in 19961 in Bentonville, Arkansas. Wal-mart adopt different process instruction during operation like electrical condenser management (coping with fluctuation in pray) , crease ( debarin g running out of point of intersections from sale) management, issue stove management (arranging for delivery of convergences to stores) etc. Wal-mart has worldwide nodes. Wal-mart lays lots of values on different emphasis, example sort out opport unity, sustainability, responsible sourcing, make large communities.Fig 2 Wal-mart format credit rating- http//www.walmart.com/cp/All-Departments/121828Accenture consulting (for fig 2,3,4)Figure3-wal-mart operating diagramDIVISON WISE SALESFig4- Wal-mart Supply train complexitiesCOMPARE BETWEEN ALKEM LABORATORIES AND WAL-MART ON THE BASIS OF COMPETITIVE PRIORITIES CORPORATE dodgeComparison on the basis of COMPETITIVE PRIORITIESCOMPETITIVE PRIORITIESALKEM LEBORETORIESWAL-MARTCOST utmost beNoNoLow costYesYesQUALITY masking roleyesNoConsistent whole toneYesYesTIMEDelivery upper berthNoNoOn sequence deliveryYesYesFLEXIBILITY customizationYesNoVarietyYesYesVolume tractabilityYesNoCompetitive priorities is a factors that can deliv er cost, superior, cadence, tractability, etc. that define encounter by internal and remote guest requirements. It besides has ability to note existing as well as new customer demand.( Krajewski, page no.30)The Similarity between ALKEM laboratories and Wal-mart on the basis of competitive priorities areLow costConsistent pure toneOn time delivery gradeALKEM laboratories and WAL-MART has low cost, because ALKEM has its own industry to formulate many types of raw materials (granules). which is very near to harvest manufacturing unit and other(a) reason that many customer in the market. Apart from this causes they puddle own biogas plant which produce half electricity of the total consumption. WAL-MART withal has low cost priority because today market facing with besides competition so they need to uphold customers and loyalty and it can but happen with part out low cost crossway without affecting persona. integrity reason for low cost is their world contact i.e. world no.1 supplier as supermarket services.Consistence quality is all near expectations of the external customers spec on the conformable basis. ALKEM laboratories provide consistence quality because they have recite quality and control department to assure to the highest degree quality. So that they unendingly keep the defect free quality parameters due to update yield process after all(prenominal) steps of manufacturing process. WAL-MART also carry consistent quality process for that achieve customers loyalty. It provide defect less harvest in the selves they cannot compromise with customers faith. WAL-MAET always monitor consistently of defectively convergence and manufacturing date and its expiry date.On time delivery is also an substantial similarity of both(prenominal) company ALKEM and WAL-MART. In pharmaceutical company like ALKEM has on time delivery because it fruits has restrict effect of time, and protect market reputation so that it carry on time de livery to deflect product waste and customer unsatisfaction. Same condition is oblige in WAL-MART because they also tend to fulfil all satisfaction of customers and their demand by product.ALKEM laboratories provides different types of medicines (different types of tablets, injections, dry powder syrups, liquid syrups, etc ) as per the customer requirements and demand. ALKEM laboratories has cephalosporin formulation group and antibacterial segment group that is unique variety in Indian market. WAL-MART also provides large range of variety with different brands with different products as per all types of customers considerations regarding cost, variations etc.The dissimilarity between ALKEM laboratories and Wal-mart on the basis of competitive priorities areTop qualityCustomizationVolume flexibilityALKEM laboratories provide top quality because ALKEM formulate cephalosporin formulation product which has high customer interaction and involvement. guest interaction all about unique product like cephalosporin and antibacterial medicine that are only when provide by ALKEM laboratories in Indian market with desired quantity, military posture, hardness, etc. ALKEM product has more demanding by customers so its also wizard of reason to make top quality product company.ALKEM try to satisfy each and all customer with their desirable medicine (with telling and readily action without any sidefect ). Their competitive priority is a customisation. They formulate medicine estimate upon the age like children (0 11 years), teenagers (12 17 years), adults (18 32 years) etc. because every does of medicine is defend by parameters quantity of quality depend on age. Medicine also characterise by design shape and test which also depend on age, for example children likes sweets medicine with dinky size of tablets, etc.ALKEM laboratories has large volume flexibility because they are able to expand product manufacturing capacity as per customer demand. The volume flexibil ity basically carry depend on demand and requirement.Comparison on the basis of CORPORATE STRATEGYCorporate dodging is a strategy which provides positions itself in its globose, economic, political and social environment. In other words corporal strategy gives positioning of a corporation and the business. Corporate strategy consists with environmental scanning, Developing core competencies ( workforce, facilities, market and pecuniary, systems and technology ), let outing core processes and global strategy.(reference- lecture slides notes OM hand by Robert Johnston 5th edition page no 92 )CORPORATE STRATEGYALKEM LEBORETORIESWAL-MARTCost leadersYesYesProduct leadershipYesNoCustomer intimacyYesYesCost leadershipALKEM laboratories and WAL-MART both tooth decay cost leadership. ALKEM lab use cost leadership to attach maximal share. As I discussed in above, ALKEM deliver low cost product with high quality product because they have own generate raw materials by replete(p)y a utomated system so they also asperse labour cost. WAL-MART has worldwide branches with no.1 position in their field so surely market share also increase by cost leadership technique. WAL-MART has gained maximum share price in USA market by the using cot hard-hitting technique as compare with other competitors. It has variety of items with variety of price so it able to satisfy customers with effective less cost. (reference by OM book page 47)Product leadershipALKEM laboratories is a product leadership company because they are providing effective unique quality of medicine in the market by considering each different types of customers need. So cost also differ from variation in but ALKEM neer compromise its quality with cost. WAL-MART does not caries product leadership because it only concentrate on how to minimize cost of the product to stand up in the service market with customer satisfaction. (reference by OM book eighth page 47)Customer intimacyALKEM laboratories as well as WAL-MART both has customer intimacy because they both have technique to understand and maintain existing and new customers requirements. WAL-MART use cadence gameboard so that they are able to know customer interest. ALKEM lab also use measuring chart for that posting customer interaction, this can measure yearly or half yearly. So by this technique both companies are able to beat customer intimacy.PART BCritically analyze mental object planningCapacity planning which define excess level of sidetrack in operation, process, facility etc. of any boldness. Information is very much(prenominal)(prenominal) acceptable to build a successful capacity plan or decisions for an arranging.Now, here I am going to critically describe quantify and sizing refinements as wait-and-see strategyTiming and sizing expansion consists with expansion strategy and wait-and-see strategy. The expansion strategy which involves large infrequent jumps in capacity that is portendable. Wait-and-see stra tegy which involves low-spiriteder prediction or short-circuit term prediction. This type of capacity planning is preferred by many of nerve but not in all transcription.wait-and-see strategy cannot be relevant in pharmaceutical (ALKEM laboratories) company, because during manufacturing medicine get expire date. so if company predict more or less during manufacturing and it cannot be sale after manufacturing than company get handout. Therefore pharmaceutical (ALKEM) company always aware about this condition and formulate product that are demanded by other parties.(reference by notes OM book Krajewski 8th ed Nigel laxness 5th ed, page no 320)Inventory managementInventory is nothing but it is stock of an organization where goods or finished goods are stored . Generally types of inventory depend on different organization because it change time to time as per demand requirement, but in general there are five types of inventory. phone them buffer or safety inventory, cycle inve ntory, decoupling inventory, anticipation inventory, and pipeline inventory.Managing inventory is big challenge for every organization because excess inventory gives less profits but less inventory gives more profits.Now, here I am going to critically describe cycle inventory and first principle control inventorycycle inventoryCycle inventory is for a product that having consistent demand or supply in market. We can also say that cycle inventory is a time adhesion inventory which supply demand at a specified time while product available in market or not. modelling workweekly, monthly, etc. organization specially retailers like wal-mart to have safety stock, and avoid the use of cycle inventory to protect themselves from running out of stock of products in excess demand or any discontinuity in supply drawing string. That will affect the trust and reliability factor that they have with their customers.ALKEM laboratories also avoid cycle inventory because its demand not at a consis tent level at all time by supplier or customer. For example in one week customer demand for 10 thousand tablets strips but in next week or any other week customer demand for 2 thousand tablets strips. So variation in demand cannot fulfill by the use of cycle inventory.(reference by notes OM book Krajewski 8th ed Nigel slack 5th ed, page no 396 )Supply chainSupply chain is a network that connect firms core process it whitethorn be internal or external, like raw materials delivery from warehouse to manufacturing unit, customer and supplier relationship, etc. It provide to achieve competitive priorities. Supply chain gives the information about bottleneck process and try to minimize this concept. It also providing lower operating cost and reduce inventory. The main invention of supply chain is to meet the end customer requirements and satisfaction. Supply chain may also define as, the tier of organizations their facilities, functions, activities that are involved in producing and de livering a product or service.Now, here I am going to critically describe outsourcingOutsourcing is a way of process by which a organization takes the services of other company or firm and pays them for their services or materials. This can be only happen when two firms has same kinds of product manufacturing.AKKEM laboratories Pharmaceutical cannot use or prefer outsourcing because it will affect the quality parameters and if the quality parameters are not matched by even very small size, the results might be very big disasters. Medicine should be more nonpareil because it related with our life so ALKEM pharmaceutical company never want to be compromise with customer life. For example ALKEM company has 1.000% perfection products and other one pharmaceutical company has 1.001% perfection products. So ALKEM company never want be compromise with 0.001% less perfection.(reference by notes OM book Krajewski 8th edition, page no 47)Performance MeasurePerformance bar is a activity tha t measure whole functioning of process operation. This proceeding objective consists with quality, speed, dependability, flexibility and financial these all are measure by composite with customer satisfaction, overall service operation level. Performance measure also concern with constraint management like inventory, throughput, operating outlay and utilization of all process. By using some techniques we can find performance measuring rod such asPerformance matrix sixer sigma technique agreement score card (Kaplan and Norton) isotropy score card represent whole business strategic positions. It measure prehistoric financial conditions of an organizations. The balance board measuring rod taken with the foster of Kaplan and Norton. Balance batting order provide authorized information about organization strategic so, that light to measure performance of an organization. The only benefits of this process measurement is to give performance result in a single report.fig 5. Meas ure apply in the balanced billIn financial performance, it performe past measurement of profits, shereholder interest, capital market structure, etc. this gives idea to make target categoric for futurity market.In internal process perfprmance, it measure efficiency of manufacturing business speed, employee perfomance, etc.In Learning and issue performance, it measure and try to hold technological affect, groundbreaking work, new product development, etc.In customer performance, it tend to evaluate customer feedback, customer rate of satisfaction, etc.Now, here I am going to critically describe about Balance score cardThe balance score card does not show any future aspects. It only gives the past financial aspects or can measure financial aspects along with the past financial performances. It does not destine what problems will come or occurs in future and does not provide any solutions for those problem.Balance scorecard not acceptable by ALKEM laboratories firms because it gives past financial measurement which is not quite good to make future plane . By the use of balance score card organization or company are not able to evaluate adequate future value through investment in customers, suppliers, employees, process, technology and innovation. So this performance measurement are also not accepted by ALKEM laboratories.(Reference- notes Operations management, by Robert Johnston page no 613)Total quality management (TQM)Total quality management is a key of success of any organization or industry. In other words Total feeling Management is a way by which any organization or industry can get more quality and assurance with the help of three main principle that are Customer satisfaction, Employee involvement, and continuous benefit.Customer satisfaction is very much important because, it is a path to that any organization can achieve high level of loyalty and product demand. This satisfaction is achieved by specification of product, values, durability, support, and mental attraction.Employee involvement is a second success key for organization or industry. In this step every employee contribute his full potential work to develop cultural change i.e. time to time modification in production, technology, new innovation, etc in every sector and build a strong team to take effective decision. Quality at seed is main that describe inspect defected product and after solve and proceed it in process, where it created. dogging improvement is an improvement that channelise performance increment which can be more and smaller. Continuous improvement is also known as Kaizen which is Japanese words. Every organizations aim is to build image in market by attractive product launch so modification is very much important with innovative machine technology by this continuous improvement organization get accelerative benefits in less time.Now, here I am going to critically describe about Quality at sourceTQM is relevant for more firm but not all firm. In the contingency of pharmaceutical company quality at source which is part of TQM is not accepted by pharmacy company because Quality at source say that, at every step should need to provide required quality parameters without inspectors for rechecking the quality but when the matter of life death as in considerable in ALKEM pharmaceutical firm this cannot be apply. So this part of Total quality management cannot apply in ALKEM laboratories, because it demand to make sure at every step the exact quality maintained to avoid any disaster.(reference by notes OM book Krajewski 8th ed Nigel slack 5th ed, page no 563 )PART CEvaluating mess upI have chosen wait-and-see, cycle inventory, outsourcing, balance scorecard, and quality at source in part B so behalf of these topic, Now here, I am going to evaluate its impact on ALKEM laboratories firm on the basis of Competitiveness, Innovation and Sustainability.CompetitivenessIt provide services and product that full fill the crit eria of quality, services standards with acceptable profits.ALKEM pharmaceutical laboratories cannot prefer wait-and-see strategy because by expanding its production, it may result in over production and the product has limited self life and due to this the chances of expiring before consumption increase. So it deviation the product and investment. In the cycle inventory concept, ALKEM can loss its conflict because in case of fluctuation in demand from market, they will not able to withstand and hence will causes customer unsatisfaction, delivery time failure and loss the customer loyalty. Outsourcing is another factor which should be avoided because it causes product quality variation but in case of ALKEM laboratories i.e. quality orient firm, where quality is first goal. So they cannot compromise quality with cost. Balance scorecard also a part of competitiveness loss because it does not fence future financial performance, customer target etc due to having past measurement abi lity. besides ALKEM laboratories cannot recommend quality at source technique because change magnitude the chance of quality decrease.InnovationIt is idea that transfer economical cost and satisfy specific requirement.Innovation is essential, it has to be used. Innovation has great impact on wait-and-see strategy because when higher production is required in short time than innovation and technology are the key points to be used together and improved to achieve the goals by increase machine/ process efficiency. ALKEM laboratories should not used cycle inventory, but should inclose new process which are cost effective and productive for achieving customer satisfaction and market share. In term of outsourcing company cannot develop their ability in technology and innovation field with their product because in this term company develop their product with collaborate company. So ALKEM laboratories should not use outsourcing operation that might affect in quality as well as increase i n cost and result will, loss customer faith. Balance scorecard gives the measurement of past financial performance, so that ALKEM laboratories should not use this technique that affect high financial, customer and process development target. New era and innovation technique use to achieve improvement and high performance and their set target. Quality at source should not use in ALKEM laboratories, here innovation play vital role that means company should inspect the protect after every process steps to find out any problems and can hence become able to innovate new process of resourcing and making sure they are not hazard again.SustainabilityIt is way of Ability to maintain an activity or process over the long term.Sustainability is main key to identify product durability, strength, etc. it growth is depend on natural condition or resources. Now in sustainability condition ALKEM pharmaceutical laboratories should need to prefer wait-and-see strategy, because it gives predictable pr oduction, so it is a way of continuous improvement or growth that affect the prudence growth during natural disaster or unwanted natural condition, but apart from environment condition wait-and-see strategy should not be applicable in ALKEM laboratories. In the cycle inventory concept, ALKEM can loss its sustainability because in case natural disaster they will not able to maintain their customer demand so that result will causes like customer unsatisfaction, delivery time failure and loss the customer loyalty. Outsourcing is another one which should need to be avoided by ALKEM laboratories because they have limited time period of product and also it causes product quality variation so that it loss durability and strength over a long time period. Balance scorecard also a part of sustainability loss because it does not indicate future financial growth, customer target etc that indicate how sustain in market environment so ALKEM should not be use this concept. Similarly ALKEM laborat ories should not recommend quality at source technique because increasing the chance of quality decrease that are not suitable for durability condition.CONCLUSIONThus, I have studied and evaluate different operation technique use in an organisation to make and maintain effective operation. I have also analyse all different operation which is not applicable / suitable for all type of company or organisation. So after this study, I have analysed that without operation management technique, organization cannot stay in challenging market. Indeed operation management is the effective weapon.SUMMARYThe aim of this task is to elaborate different concept, approach and important of management operations, which are apply or may be apply in two different organization. The description contain, Comparison on the basis of competitive priorities i.e. cost, quality, delivery speed, volume, variety, etc. and corporate strategy i.e. customer relationship, product development, service modification, or der maintain, etc. Apart from comparison this description also elaborate different theoretical concept and its evaluation and impact such as capacity planning, inventory management, supply chain, performance measurement, and total quality management. evaluation impact description based on new era and environment.